SmartSite is a smarter website experience that answers customer questions, captures leads, supports follow-up, and uncovers ways to improve your site over time. So your website works smarter for your business 24/7.
Try SmartChat using the chat icon in the bottom-right corner.
Built for local service businesses, contractors, professional services, wellness brands, and growing Texas businesses that want more leads from their existing website.
A SmartSite is a WordPress website enhanced with SmartChat, SmartAlerts, and SmartInsights. It helps answer visitor questions, capture leads, support faster follow-up, and identify content improvements based on what customers ask.
Instantly answer common questions and guide visitors to the right information.
Collect quote requests, callback requests, and important inquiries.
Alert your team and help you respond faster to new opportunities.
Get insights that show what visitors ask, where they got stuck, and what to improve.
SmartSite is designed and implemented by 20 MEDIA, a Temple, Texas WordPress studio led by Jeff Gordon. Jeff has been building WordPress websites since 2011 and combines website strategy, Elementor Pro development, SEO content writing, and prompt engineering to create smarter website experiences.
Most small business websites are built to explain what the business does. That matters, but today’s visitors often want quick answers, clear next steps, and an easy way to reach someone.
A SmartSite is designed to help your website become more useful, more responsive, and more valuable to your business.
You can start with SmartChat and add SmartAlerts or SmartInsights when your business is ready.
Answers common questions, explains your services, captures quote or callback requests, and helps visitors take the next step.
Notifies your business when important leads come in. Quote requests, pricing questions, callback requests, or high priority inquiries.
Turns website conversations and lead data into useful recommendations, including common visitor questions, content gaps, and website improvement ideas.
Test SmartChat now using the bottom right corner. Ask a question, explore our answers, and see how it works.
SmartSites are designed for small and local businesses that need more than a basic online website.
SmartSite is designed to be simple for business owners. You do not need to understand the technology behind it. You just need a website that works harder for your business.
Use your existing WordPress website or we can build a modern, fast, SEO-friendly website that represents your business.
We add SmartChat to help answer common visitor questions, explain your services, guide visitors, and capture lead opportunities.
Get notified about new leads and gain insights to improve your website over time.
Over time, SmartSite can help reveal what visitors care about, what questions need better answers, and what website updates may help improve results.
SmartSite gives your website the ability to answer questions, guide visitors, capture leads, and reveal what people need before they ever pick up the phone.
A homeowner visits a contractor’s website after business hours because they need help with a repair, remodel, or quote. They are interested, but they are not ready to call and do not want to wait for a response.
SmartChat answers common questions about service areas, project types, timelines, and how to request an estimate. SmartAlerts notifies the business when a lead comes in, and SmartInsights shows which questions homeowners ask most often.
The contractor captures more after-hours leads, responds while the customer is still interested, and learns what content should be added to the website to reduce friction.
A potential client is comparing services like facials, body treatments, consultations, or wellness packages. They have questions about what service is right for them, pricing, availability, and what to expect before booking.
SmartChat guides the visitor through common questions, explains service options, and points them toward the right next step. SmartAlerts helps the team follow up quickly, while SmartInsights reveals which treatments or concerns visitors ask about most.
The business improves booking confidence, reduces repetitive questions, and gains better insight into what clients need before scheduling an appointment.
A small business owner visits an accountant, consultant, attorney, insurance agent, or other professional service website looking for help. They need to know if the provider handles their type of problem before reaching out.
SmartChat answers service-related questions, helps qualify the inquiry, and guides the visitor to request a consultation. SmartAlerts makes sure the lead is not missed, and SmartInsights identifies common concerns that can become new FAQ content, blog topics, or service page improvements.
The provider spends less time answering basic questions, receives better-qualified inquiries, and builds a smarter website based on real customer intent.
SmartSite is not intended to provide medical, legal, financial, emergency, or other regulated professional advice. High-risk use cases require additional review, clear limitations, and an appropriate human handoff.
Here are the most common questions business owners ask before building or upgrading to a SmartSite.
No. A SmartSite is a smarter website experience built around your business. It can be part of a new WordPress website or added to an existing WordPress website through SmartChat and related services.
Yes. SmartChat is the foundation of a SmartSite because it gives visitors a way to ask questions, get guidance, and take the next step.
Not always. Many businesses can start with SmartChat and add SmartAlerts or SmartInsights later as they want faster lead follow-up, better reporting, or more improvement recommendations.
If your website is built on WordPress, SmartChat may be added to your existing site. If you need a new website or want to upgrade your current one, 20 MEDIA can help with that too.
Automated answers depend on the source information, configuration, visitor wording, and current system behavior.
SmartSite requires ongoing review and cannot guarantee complete accuracy or availability.
No. SmartSite does not have to replace your existing contact form. It can work alongside your current website forms, phone number, and contact options to create more ways for visitors to reach you.
SmartSite can support better website improvement decisions by showing what visitors are asking and what content may need to be added or improved. This can help guide future SEO content, FAQ updates, and service page improvements.
No. SmartSite is designed for small and local businesses that want their website to do more than show basic information.
Start with what your business needs most. If you want to answer questions and capture leads, start with SmartChat. If you want faster lead notifications, add SmartAlerts. If you want monthly website improvement recommendations, add SmartInsights.
